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Currently Scheduled Training courses

Should you wish to attend any of these courses, kindly send us an email or fax with your booking stating the names of the people to be booked on and the organisation details. Email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or Fax 020 7034 0305

Housing & Legal Options for Women Experiencing Domestic Violence

Dates: Monday, 5th July 2010

This one day course is suitable for any professional wishing to gain further understanding of the legal and housing options available to women experiencing domestic violence.

The course will cover the following issues:

  • Occupancy right for clients whose relationships have broken down due to domestic violence
  • Civil law injunctions (non-molestation orders and occupation orders)
  • Protection from Harrassment Act
  • Sanctuary Projects
  • Homelessness and housing rights for clients made homeless by domestic violence

The course Aims:
To give participants an understanding of the legal and housing options available to clients affected by domestic violence.

All participants should have previous training in domestic violence awareness.

Venue: London W11 - Please contact us for further information

Fees: Voluntary sector £100.00/ statutary sector £150.00

Counselling & Communication Skills for Front Line Professionals

Dates: Wednesday 8th September & Thursday 9th September 2010

This two-day CSCT counselling skills course aims to increase the confidence and ability of front line workers to communicate effectively and appropriately with clients. Participants will gain the practical experience of using counselling skills and an opportunity to reflect and build on their current communication skills.

The course will  cover:

  • Helping strategies: Understanding the range of skills required and identifying individual comfort/discomfort zones
  • Factors to consider when referring clients for counselling and an overview of the different counselling approaches
  • Identiying factors which influence the development of different communication skills
  • Active listening skills ( including reflection, clarification and summary)
  • Responding to client problems
  • Understanding and developing appropriate body language
  • Building and maintaining appropriate boundaries (physical & spacial, time, role and privacy boundaries
  • When and how to refer clients to other agencies
  • Types of questions (how to ask appropriate and effective questions)
  • Role of silence in communication
  • Barriers to good communication and strategies to overcome these
  • Dealing with conflict
  • The Johari Window
  • The core conditions ( a "client centred approach)
  • Ethics

Suitbale for Frontline workers who wish to improve their listening and communication skills in order to enhance their work with clients, colleagues and external agencies.

Aims & Objectives

  • Identify  the difference between providing counselling and using counselling skills
  • Improve ability to refer clients to appropriate counselling projects whe required
  • Improved ability to respond to client problems effectively
  • Examine why and how to establish appropriate boundaries in the workplace (this includes a focus on physical, time, role and privacy/self disclosure boundaries)
  • Identify how to ask appropriate and helpful questions
  • Identify ways to overcome barriers to good communication
  • Identify the importance of self-awareness in communication
  • Improve understanding of "client centred" principles ("core conditions")
  • Increase understanding of ethical interactions with clients
  • Increase of confidence and ability to listen and communicate effictively and appropriately with clients colleagues and external agencies 

 No previous experience is required for this course. Participants will receive a certificate.

Venue: West London W11 - Please contact us for further information

Fees: Voluntary sector £180.00 / statutory sector £225.00

Domestic Violence - Awareness

Dates: Thursday, 11th November 2010

This one day course aims to give front line agency staff an understanding of domestic violence its impact upon clients as well as an overview of specialist service provision and safety strategies for clients

The course covers the following areas:

  • Definitions and statistics
  • Different forms of domestic violence and their impact on clients
  • Children's experience of domestic violence (brief overview)
  • Reasons why clients remain in or return to abusive relationships
  • Sources of help/how to make appropriate referrals
  • Confidentiality and documentation
  • Overview of risk assessment/safety strategie

    • There is a comprehensive handout pack to accompany this course.

    Aims & Objective

  • Increase understanding of domestic violence and its impact upon clients
  • Increase understanding of why clients may remain in or return to abusive relationships
  • Increase empathy for clients experiencing domestic violence
  • Increase knowledge of support services for clients experiencing domestic violence
  • Increase confidence in ability to respond positively and appropriately to clients experiencing domestic violence

    • Venue: London W11 - Please contact us for further information

    Fees: Voluntary sector £100.00 / statutory sector £150.00

    In-house training for specific agencies

    We also provide tailor-made training courses for different agencies - please contact us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 020 7034 03030304 for further information.